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Consumer Protection Act, 1986
An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected there with.
Citation	Act No. 68 of 1986
Enacted by	Parliament of India
Date commenced	24 December 1986
Status: In force

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.The act was passed in Assembly in October 1986

Significance of the statute

This statute is regarded as the 'Magna Carta' in the field of consumer protection for checking the unfair trade practices and ‘defect in goods’ and ‘deficiencies in services’ as far as India is concerned. It led to the establishment of a widespread network of consumer forums and appellate courts all over India. It has significantly impacted how businesses approach consumer complaints and empowered consumers to a great extent.^[1]

Consumer Protection Council

Consumer Protection Councils are established at the national, state and district level to increase consumer awareness.^[2]

Various Consumer Organisations

To increase the awareness of consumer, there are many consumer organisations and NGOs that established, such as-
(1) Consumer Education And Research Centre (Ahmedabad)
(2) Bureau Of Indian Standard
(3) Federation Of Consumer Organisation In Tamilnadu
(4) Mumbai Grahak Panchayet
(5) Consumer Voice (New Delhi)
(6) Legal Aid Society (Kolkata)
(7) Akhil Bhartiya Grahak Panchayat

The Central Consumer Protection Council

The Central Government shall by notification establish with effect from (w.e.f) such date as it may specify in such notification a Council to be known as the Central Consumer Protection Council

Consumer Disputes Redressal Agencies

• District Consumer Disputes Redressal Forum (DCDRF): Also known as the "District Forum" established by the State Government in each district of the State. The State Government may establish more than one District Forum in a district. It is a district level court that deals with cases valuing up to ₹2 million (US$28,000).^[2]
  


• 
  State Consumer Disputes Redressal Commission (SCDRC): Also known as the "State Commission" established by the State Government in the State. It is a state level court that takes up cases valuing less than ₹10 million (US$140,000)^[2]
  


• 
  National Consumer Disputes Redressal Commission (NCDRC): Established by the Central Government. It deals with matters of more than 10 million.

Objectives

Objectives of Central Council

The objectives of the Central Council is to promote and to protect the rights of the consumers such as:-

1. The right to be protected against the marketing of goods and services which are hazardous to life and property.


2. The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices;


3. The right to be assured, wherever possible, access to a variety of goods and services at competitive prices ;


4. The right to be heard and to be assured that consumer's interest will receive due consideration at appropriate forums;


5. The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; and


6. The right to consumer education.

Jurisdiction

Jurisdiction of District Forum

1. Subject to the other provisions of this Act, the District Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed does not exceed rupees twenty lakhs.


2. A complaint shall be instituted in a District Forum within the local limits of whose jurisdiction:-

a) – the opposite party or each of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides or carries on business or has a branch office or personally works for gain, or

b) – any of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides, or carries on business or has a branch office, or personally works for gain, provided that in such case either the permission of the District Forum is given, or the opposite parties who do not reside, or carry on business or have a branch office, or personally work for gain, as the case may be, acquiesce in such institution; or

c) – the cause of action, wholly or in part, arises.

Consumer courts do not have jurisdiction over matters where services or goods were bought for a commercial purpose.^[3]

Jurisdiction of State Commission

Subject to the other provisions of this Act, the State Commission shall have jurisdiction:-

a) – to entertain

i) – complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees twenty lakhs but does not exceed rupees one crore (R10 million); and

ii) – appeals against the orders of any District Forum within the State; and

b) – to call for the records and pass appropriate orders in any consumer dispute

(a) to entertain—

(i) complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees one crore; and

(ii) appeals against the orders of any State Commission; and

(b) to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any State Commission. However, the Supreme Court of India has held that the jurisdiction of National Commission under Revision Jurisdiction is very limited and can only be exercised when State Commission exceeds its jurisdiction, fails to exercise its jurisdiction or there is material illegality in the order passed by State Commission.^[4]

References

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External links

• Text of the Act